How we work

You will be at the centre of our relationship.

When you partner with Assetivity, we put you first. We work together to improve your asset management, maintenance and reliability processes, leverage the possibilities of technology, and build your people’s skills. We work together to uncover the answers to your unique situation, release the hidden value within your organisation, and provide you with practical, sustainable solutions that you can continue to refine and improve.

How we work with you

No matter your asset management needs, we have the people – asset management professionals, project managers, reliability engineers, maintenance planning and master data specialists and highly experienced trainers.

• We bring new ideas and unique perspectives by blending subject matter expertise with our broad experience, logic, and an understanding of your business. 
• We partner with you to develop simple, practical solutions that are tailored to your needs, situation and desired outcomes. 
• We offer cost-effective delivery, working with you to deliver at the most appropriate location, whether on-site at your office or off-site at ours. 
• We offer complete project or workstream delivery for projects, large or small, with specific desired outcomes. 
• We also provide individuals to work with you as an embedded part of your project teams. 

You get short-term wins, and long-term benefits.

We ask tough questions, lead crucial conversations, and look at the problem from all angles to come up with the optimal solution. We will challenge you and bring new perspectives because we want to see you succeed.

You get solutions that are yours to keep.

We blend our expertise with yours to uncover answers that are best for you and your unique situation. We pass on our knowledge and experience so that you can continue to generate results long after the project is over.

You get a partner that’s on your team.

We guide you in the right direction, while putting you in the driver’s seat – because we’re better together. We’re honest with you and do what we say we will because our relationship with you is vitally important to us.

How to get started with us

• First contact

  Let’s get to know each other.

  If you haven’t worked with us before, the first step is for us to get to know one another. We need to know whether we have the skills and capabilities to help you, and you need to know whether we are the type of organization that you want to work with. The starting point is generally a phone call followed by a meeting – ideally face-to-face, or we can meet online using a platform of your choice.

• First meeting

  Let’s understand you.

  At this first meeting, we aim to understand what it is that you are looking for help with, but more importantly, we want to understand what results you are trying to achieve. By asking questions and exploring your needs we will collaboratively uncover how you may best realise the results you are looking for at the lowest practical cost.

  At the same time, we encourage you to ask lots of questions of us – about our experience, our people, our tools and approaches. We want you to feel comfortable that we are the right people to help you – and we want to feel sure that we have the capability to deliver the results you expect.

• Evaluate

  Let’s see what we can do to help.

  Sometimes you know what you want to achieve, but you aren’t sure how best to achieve it. Or you believe you know what needs to be done, but you need some help to get further support from elsewhere in your organization.

  In this situation, it is common for clients to engage us to perform an independent assessment of their maturity in the related area. These assessments help to clarify the path forward and develop a business case for improvement and internal support.

  Some typical key outputs of these assessments include:

  • A formal evaluation of your systems, processes, competence, culture and use of technology. These are compared with good practice benchmarks and other organisations for which we have conducted similar assessments.
  • A documented improvement roadmap which we will develop in close collaboration with you. This typically includes improvement actions that you can progress yourself, and others that you may need external assistance with.

• Envision

  Let’s get you to where you want to be.

  Whether as a result of an independent assessment, or following our initial conversation, the typical next step in our engagement process is for us to work together to clearly define the endpoint that you are striving to reach, and develop a costed plan for getting there.

  The typical output of these discussions is a formal costed proposal from us which details what we will do to help you define and document your improved processes, procedures and/or documentation, and the associated timing and costs. The extent of our involvement in these activities is entirely dependent on your needs, capabilities and constraints.

  We are flexible in the way we approach our work – our primary concern is that you get the results that you are looking for, in the timeframe that you want, at a price that delivers value for money.

• Empower

  Let’s secure your future success.

  One of our key beliefs is that if improvement is to be sustained, the changes need to be fully embedded in your organization and owned by you and your staff. To achieve this, we must create awareness of the need for change, and empower people with the capability to change.

  This frequently involves some form of formal training or on-the-job coaching, which we would be more than happy to provide. We are hungry to see our work through to full completion, with processes and procedures fully embedded, plans being actioned and continually improved.

• Exit

  Goodbye, but not farewell.

  At some point your original improvement aims will have been achieved, and at this point it will be time for us to say goodbye – but not farewell. It is our aim to build a relationship with you that is enduring, and based on a solid foundation of mutual trust and respect. We hope to keep in touch, learn of your ongoing successes, and if the opportunity arises, help you out with your next challenge.